Italist provides access to a vast selection of brand-new, in-season luxury goods directly from Italy at significantly lower prices than traditional retail. By partnering with over 250 Italian boutiques, Italist offers over 2,500 designer brands at the Italian retail price, allowing shoppers to save up to 40% on luxury fashion.
However, before placing an order, it’s essential to understand Italist’s shipping, return policy, and customer service to ensure a smooth shopping experience. This guide will break down everything you need to know about shipping times, return costs, import duties, and contacting Italist customer support.
Table of Contents
- Shipping with Italist
- Italist Return Policy
- Return Process
- Understanding Italist Duties and Import Fees
- Contacting Italist Customer Service
- Frequently Asked Questions (FAQ)
- Conclusion
Shipping with Italist
Shopping from Italy to your doorstep has never been easier with Italist’s streamlined international shipping process. Here’s what you need to know:
A. Shipping Speed & Method
- Italist exclusively ships via DHL Express for fast and secure worldwide delivery.
- Estimated delivery time: 2-4 business days (may vary by region).
- Deliveries occur Monday to Friday, 9 AM – 5 PM (local time).
B. Shipping Costs
- FREE worldwide shipping for most countries.
- Some regions may have additional shipping fees due to local regulations.
C. Order Tracking
- You’ll receive an email confirmation once your order is placed.
- A second email is sent once the boutique confirms your order.
- After dispatch, Italist provides a DHL tracking number via email.
- You can also track your order in “Orders & Returns” under your Italist account.
Note: Orders with multiple items from different boutiques may ship separately.
D. Shipping Destinations
- Italist delivers to 150+ countries worldwide.
- No P.O. box deliveries due to courier restrictions.
- Italist UK Delivery & Italist Shipping to UK: Standard free express shipping applies.
- Italist Canada: Canadian customers also benefit from free express shipping.
Italist Return Policy
Unlike some retailers, Italist does not offer free returns (“italist free returns”), so it’s important to understand their return process before making a purchase.
A. General Return Conditions
- 14-day return window from the delivery date.
- Items must be unworn, unused, and undamaged, with original tags and packaging intact.
- Returns must be shipped from the same country where the order was delivered.
B. Items Not Eligible for Return
Certain items cannot be returned, including:
- Underwear
- Swimwear
- Fur coats
- Jewelry
- Watches
- Final sale items
C. Return Process
- Log in to your Italist account.
- Navigate to “Orders & Returns” under “My Account”.
- Select the order and click “Request Return” for the item(s).
- Choose a return reason from the provided options.
- Schedule a DHL pickup within three business days.
- Print return documents provided by Italist.
- Pack the item securely in the original packaging and include all required documents.
- Ship the return using DHL Express.
Important: Each boutique ships separately, so multiple returns must be handled individually.
D. Return Costs & Fees (“italist return cost”)
- No free returns – customers are responsible for return shipping costs.
- Customs duties & processing fees may be deducted from your refund.
- DHL is the only accepted return courier.
E. Refund Policy
- Refunds are processed after item inspection and returned to the original payment method.
- The refund amount is minus return shipping, customs duties, and processing fees.
- Customs duties are non-refundable, but you may be able to claim them back via your local customs office.
F. Exchanges (“italist exchange policy”)
- Italist does not offer direct exchanges.
- To exchange an item, return it and place a new order.
Understanding Italist Duties and Import Fees
A. How Italist Handles Duties & Taxes
- Most orders include all duties & taxes at checkout.
- For EU customers: VAT is included in the price.
- For non-EU customers: Duties may vary based on country-specific regulations.
B. Delivery Duty Unpaid (DDU) Countries
Some countries require the customer to pay duties upon delivery. Italist does not estimate these fees.
If you’re in a DDU country, be prepared to pay customs duties before receiving your package.
C. US Duties & Import Fees (“italist import duty”)
- Orders under $800 USD: No duties apply.
- Orders above $800 USD: US Customs may collect import fees.
- Sunglasses may have additional duties.
Contacting Italist Customer Service
Italist offers multiple ways to get in touch with their support team.
A. Available Contact Methods
- Live Chat – 24/7 customer service for immediate assistance.
- Email – [email protected].
Note: Italist does not provide phone support, so searches for “italist customer service number,” “italist telephone number USA,” or “italist phone number USA” won’t yield results.
B. Common Customer Service Topics
- Order tracking & status updates
- Shipping & delivery inquiries
- Return requests & refund processing
- Product authenticity concerns
- Payment issues
For press, business, or marketing inquiries, visit the “Contact Us” page on Italist’s website.
Frequently Asked Questions (FAQ)
Is Italist legitimate?
Yes! Italist partners with verified Italian boutiques and guarantees 100% authentic products.
Why are Italist prices lower than other retailers?
Italist offers direct Italian retail pricing, cutting out import fees and distributor markups.
Can I cancel or modify my order?
- You can request a cancellation before the boutique confirms your order.
- Shipping addresses cannot be changed after placing an order.
Does Italist price match?
No, Italist does not offer price matching. Prices vary by boutique.
What currencies does Italist accept?
- US & Canada: USD ($)
- UK: GBP (£), with checkout in EUR (€)
- Rest of the world: EUR (€)
Conclusion
Italist offers a unique luxury shopping experience with authentic designer goods at unbeatable prices. By understanding shipping, returns, and import fees, you can shop with confidence. While returns aren’t free and phone support isn’t available, the 24/7 live chat and email support make up for it.
