Shopping online is exciting, but what happens if your purchase isn’t quite right? Whether it’s the wrong size, an unexpected color, or a simple change of mind, YOOX makes returning items simple and stress-free.
In this guide, we’ll walk you through everything you need to know about the YOOX return policy, including how to return something to YOOX, whether YOOX returns are free, and how to contact YOOX customer service for assistance. Whether you’re looking for YOOX returns UK or global return information, this guide has you covered.
Table of Contents
- Understanding the YOOX Return Policy
- Step-by-Step Guide to Returning an Item to YOOX
- Are YOOX Returns Free?
- Contacting YOOX Customer Care
- Frequently Asked Questions (FAQ)
Understanding the YOOX Return Policy
Before you begin the return process, it’s important to understand YOOX’s return policy. Here’s what you need to know:
Return Window: You have 60 days from the delivery date to return eligible items. Occasionally, YOOX extends this period during holidays, so keep an eye out for special promotions.
Item Condition: To qualify for a refund, items must be:
- Unworn (no signs of use)
- Unwashed & Unaltered
- Undamaged (no stains, rips, or defects)
- With All Tags Attached (including security and designer labels)
- Hygiene Strips Intact (for swimwear and lingerie)
- In Original Packaging (including designer boxes, dust bags, and garment bags)
Final Sale Items: Items marked as “Final Sale” cannot be returned. This is clearly stated on the product page at the time of purchase. Personalized or customized items are also non-returnable.
Refunds: Once YOOX receives and inspects your return, the refund will be processed, and you’ll receive a confirmation email.
Step-by-Step Guide to Returning an Item to YOOX
Wondering, “How do I return something to YOOX?” Follow these steps:
Step 1: Initiate Your Return Online
- Log in to your YOOX account.
- Go to “My Orders” and select the order you want to return.
- Click on “Return Item(s)” and complete the YOOX online return form.
- Select a return reason from the dropdown menu.
- Submit the form and print your prepaid shipping label.
For Guest Orders: If you checked out as a guest, you can still return items. Visit the “Guest Return” section on the YOOX website, enter your order number and email, and follow the instructions.
Step 2: Prepare Your Return Package
- Use the original packaging (if possible).
- Include the return form inside the package if required.
- Securely seal the package with tape.
- Attach the prepaid return label clearly on the outside.
Step 3: Ship Your Return
- Drop Off: Take your package to the designated drop-off location for the carrier listed on your return label.
- Schedule a Pickup: Some carriers allow home pickup for added convenience.
- Track Your Return: Keep the tracking number and monitor the return’s progress.
Step 4: Await Your Refund
Once YOOX receives and inspects your return, the refund will be processed. You’ll receive an email confirmation once the refund is issued.
Processing time: Refunds typically take a few business days, but it may vary depending on your bank or payment provider.
Are YOOX Returns Free?
One of the most common questions: “Are YOOX returns free?”
Yes! YOOX provides a prepaid return label, so you don’t have to pay for return shipping—as long as you follow their return process.
Important: If you choose to return an item using a different shipping method, you will be responsible for the return shipping cost.
Contacting YOOX Customer Care
Need help with a return? YOOX customer service offers multiple contact options:
- Phone: Check the official YOOX website for the YOOX contact number based on your region (YOOX customer service UK, YOOX US, etc.).
- Email: YOOX typically provides an email support option.
- Contact Form: Available on the YOOX website under “Customer Care.”
Tip: Have your order number and return details ready when contacting YOOX for faster assistance.
Frequently Asked Questions (FAQ)
What if I lost my return label?
You can reprint it by logging into your YOOX account under “My Orders.” If you checked out as a guest, contact YOOX customer service for assistance.
Can I return an item I bought on sale?
Yes, unless it’s marked “Final Sale”—always check the product page before purchasing.
What if my item arrived damaged?
Take photos immediately and contact YOOX customer care. They will guide you through the return or replacement process.
How long does it take for YOOX to process my refund?
Refunds typically take a few business days after YOOX receives and inspects your return. Processing times may vary depending on your payment provider.
Can I return an item if the price has changed?
Yes, as long as it’s within the 60-day return window. Price changes do not affect return eligibility.
What if I miss the return window?
Returns after 60 days are generally not accepted, but you can contact YOOX customer service to inquire about any possible exceptions.
Can I return an item to a physical store?
No—YOOX is an online retailer and does not have physical stores for returns. All returns must be processed online.
Are there extra costs for returning an item?
No, as long as you use the prepaid return label provided by YOOX.
I haven’t received my refund yet—what should I do?
First, check your return’s tracking status. If it’s delivered but you haven’t received your refund, contact YOOX customer service with your order details.
Final Thoughts
Returning items to YOOX doesn’t have to be stressful! By following this guide, you can easily navigate the YOOX return policy, use the YOOX return form, and get your refund processed smoothly.
For further assistance, don’t hesitate to reach out to YOOX customer care. Happy shopping! 😊
