Bergdorf Goodman Returns, Shipping & Customer Service Your Complete Guide

Bergdorf Goodman Returns, Shipping & Customer Service: Your Complete Guide

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Welcome, luxury enthusiasts! Whether you’re visiting the iconic Bergdorf Goodman on Fifth Avenue or browsing online at BergdorfGoodman.com, the shopping experience is always exquisite. However, sometimes things don’t go as planned, and you may need to navigate the ins and outs of returns, shipping, and customer support. This guide will ensure your journey through the world of Bergdorf Goodman remains smooth and sophisticated.

In this post, we’ll cover everything you need to know about Bergdorf Goodman returns, the specifics of the Bergdorf Goodman return policy, shipping options, and how to connect with Bergdorf Goodman customer service for any assistance you might need.

Table of Contents

Bergdorf Goodman’s Return and Exchange Policy: The Essentials

At Bergdorf Goodman, customer satisfaction is a priority, and their Bergdorf Goodman return policy reflects this commitment. Here are the key points to remember:

  • Standard Return Window: You generally have 30 days from the date of receipt to initiate a return or exchange on most items.
  • CHANEL Merchandise Exception: CHANEL handbags, accessories, clothing, and shoes can be returned for a refund within 14 days of receipt, while exchanges are allowed within the standard 30 days.
  • Condition Matters: Items must be in saleable condition—unworn, undamaged, and returned with original tags and packaging. Bergdorf Goodman reserves the right to determine if items meet these standards.
  • Ineligible Items: Certain items cannot be returned, including altered, special order, perishable, personalized and ‘final sale’ items.
  • Price Adjustments: If an item you purchased at full price goes on sale within 10 days, you may be eligible for a price adjustment. Contact Bergdorf Goodman customer service to inquire.
  • Processing Time: Refunds and exchanges are typically processed within 10 to 14 days after the item is received.

Step-by-Step Guide: How to Return to Bergdorf Goodman

Returning items to Bergdorf Goodman is easy when you follow these steps:

1. Returning Items by Mail:

  • For Online Purchases: Use the Bergdorf Goodman returns online portal to start your return. You’ll need your order number. A $9.95 return fee applies, which covers the Bergdorf Goodman return label provided through the portal. Look for “Start a Return” on www.bergdorfgoodman.com/returns to get started.
  • For In-Store Purchases: If you prefer to mail back an in-store purchase, ship it prepaid and insured to the store where you bought it. Don’t forget to include a copy of your original receipt. The Bergdorf Goodman return address will be the store’s address.

2. Returning Items In-Store:

  • Online Purchases: You can return items purchased online to any physical store. First, initiate the return online to print a return slip, then bring the merchandise and the slip to a sales associate within 30 days of delivery.
  • In-Store Purchases: Simply take the item and your original receipt to a sales associate for assistance.
  • Identification Note: If you receive cash or a merchandise credit, you’ll need a valid government-issued ID.

3. Managing Gift Returns:

  • Gift Returns by Mail: Gift recipients can initiate returns using the online portal with the order number. Usually, they receive a Neiman Marcus Group (NMG) Merchandise Credit Gift Card valid at Bergdorf Goodman, Neiman Marcus, Horchow, and Last Call. For gifts valued over $2,000, the recipient will receive a check instead of a gift card.
  • Gift Returns In-Store: Similar to standard returns, initiate the process online to get the return slip and bring it to the store for processing.

Important Note: You cannot return items from Bergdorf Goodman to Neiman Marcus. All returns must be directed to Bergdorf Goodman.

Additional Return Factors:

  • Large or Heavy Merchandise: Returns of large or heavy items may incur fees.
  • Restricted Goods: Certain hazardous items (like aerosols and alcohol-based products) are restricted to ground-only transport for delivery due to regulations. The provided document does not explicitly state how these restrictions affect mailing items back for a return.

Navigating Bergdorf Goodman Shipping Options

Receiving your order from Bergdorf Goodman is always a treat! Here’s what you need to know about Bergdorf Goodman shipping:

  • Standard Shipping: $10, arriving within 3 to 5 business days after shipment.
  • Premium Shipping: $20, with an estimated delivery of 2 to 4 business days.
  • Express Shipping: $25, typically arriving in 2 to 3 business days.
  • Same-Day Delivery: For $35, available for select Manhattan ZIP codes, Monday through Friday. The main ‘Shipping Method’ table lists the cutoff as 12:00 noon CT, while the specific ‘Same-Day Delivery’ section below it states 12pm EST.

Does Bergdorf Goodman offer free shipping? Yes! Enjoy complimentary Standard shipping on orders of $300 or more.

Important Shipping Considerations:

  • Multiple Packages: Items may ship separately, with total shipping costs divided among the shipments.
  • P.O. Boxes: Only Standard shipping is available for P.O. Box addresses.
  • International Shipping: Bergdorf Goodman international shipping is available, but recipients are responsible for any customs fees.
  • Order Tracking: Use the tracking tool on the Bergdorf Goodman website to keep tabs on your order.

Reaching Bergdorf Goodman Customer Service

Need assistance? The Bergdorf Goodman customer service team is ready to help:

  • Phone Contact: Call 1.888.774.2424 for support.
  • Hours of Operation: Customer service is available seven days a week from 6:00 AM to 12:00 Midnight, Central Time (CT).
  • Alternative Contacts: Check the website for options to email or text for Bergdorf Goodman online customer service.

Frequently Asked Questions (FAQ)

Here are some common queries regarding Bergdorf Goodman’s policies:

  • What’s the standard timeframe for returns? Most items have a 30-day return window, while CHANEL items have a 14-day refund window.
  • Can I return online purchases to a store? Yes, but you must initiate the return online first.
  • Is there a fee for mailing back returns? Yes, a $9.95 fee applies for mail-in returns.
  • Can I return items to Neiman Marcus? No, returns must be made directly to Bergdorf Goodman.
  • What happens with gift returns? Recipients usually receive a merchandise credit gift card unless the gift exceeds $2,000, in which case a check is issued.
  • Are there items that cannot be returned? Yes, altered, special order, perishable, personalized, and ‘final sale’ items cannot be returned.
  • What’s the threshold for free shipping? Free Standard shipping applies to orders of $300 or more.
  • Does Bergdorf Goodman offer same-day delivery? Yes, under specific conditions.
  • How long does shipping take? Standard shipping takes 3-5 business days after processing, while other methods vary.
  • Is international shipping available? Yes, but any customs fees are the recipient’s responsibility.
  • What are the customer service hours? Customer service is available 7 days a week from 6:00 AM to 12:00 Midnight CT.
  • How can I contact customer service? The most direct way is by calling 1.888.774.2424.

This comprehensive guide aims to clarify the essential details surrounding Bergdorf Goodman’s returns, shipping procedures, and customer service channels. For the latest updates, always check the official Bergdorf Goodman website, as policies may change. Happy shopping!