Shopping for luxury fashion online should be effortless and enjoyable. Moda Operandi, a premier online destination for high-end designer fashion, ensures a seamless experience through its global shipping, flexible return policies, and dedicated customer service.
This guide covers everything you need to know, including where Moda Operandi ships from, details about Moda Operandi’s return policy, and how to contact Moda Operandi customer service for assistance.
Table of Contents
- Moda Operandi Shipping: Understanding Your Order’s Journey
- Navigating Moda Operandi’s Return Policy
- Contacting Moda Operandi Customer Service
- Frequently Asked Questions (FAQ)
Moda Operandi Shipping: Understanding Your Order’s Journey
Where Does Moda Operandi Ship From?
A common question is, “Where does Moda Operandi ship from?” The answer depends on the designer and item availability. Moda Operandi operates through a global network of designers and boutiques, meaning your order may be shipped from:
- The designer’s studio (e.g., Italy, France)
- A partnered boutique in major fashion hubs like New York or London
- A Moda Operandi distribution center
Trunkshow vs. In-Season Items
It’s important to understand the difference between Trunkshow and In-Season items:
- Trunkshow Items: These are pre-order items from upcoming designer collections. Since they are often made-to-order, delivery times are longer.
- In-Season Items: These are ready-to-ship pieces from current collections and generally arrive faster.
Your shipping confirmation email will provide details on where your order is shipping from and include tracking information.
Shipping Costs & Delivery Times
Shipping fees vary based on your location and the delivery speed you choose:
- United States: Standard ($10), Second-Day ($20), Overnight ($30)
- International Orders: Fees depend on the region and currency. Costs will be displayed at checkout.
Most orders are processed within 1-2 business days, with delivery typically taking 3-10 business days, depending on location and shipping method.
Taxes & Duties
- United States: Sales tax applies to select states (including California, New York, Texas, and others).
- UK & EU Orders: Prices include VAT.
- Other International Orders: Prices do not include taxes or duties; these are calculated at checkout.
Package Insurance & Security
Moda Operandi insures all packages against theft and accidental damage during transit. If your order arrives damaged, refuse the package and contact Moda Operandi customer service immediately.
Navigating Moda Operandi’s Return Policy
Understanding Moda Operandi’s return policy is essential, especially for luxury purchases.
Return Window & Eligibility
- Full-Priced Items: Must be returned within 28 days of delivery.
- Discounted Items: Must be returned within 14 days.
- Item Condition: Returns must be unworn, unwashed, with original tags and packaging.
Non-Returnable Items
Certain items are final sale and cannot be returned, including:
- Personalized or customized items
- Lingerie & swimwear (unless faulty)
- Select fine jewelry
- Beauty products (if opened or used)
- Wedding dresses & special orders
How to Return an Item
- Log into your Moda Operandi account
- Go to Order History and select the item(s) to return
- Generate a prepaid return shipping label
- Pack the item securely in its original packaging
- For international returns, include 3 copies of the commercial invoice
Return Shipping Costs: Returns are free when using Moda Operandi’s prepaid return label.
Refund Processing & Store Credits
- Once received, refunds are processed within 7-10 business days back to the original payment method.
- Some returns may be eligible for store credit only instead of a refund.
Price Adjustments
If an item goes on sale within 7 days of your purchase, Moda Operandi may offer a price adjustment.
Contacting Moda Operandi Customer Service
Need help? Moda Operandi’s customer service team is available via multiple channels:
📧 Email: [email protected]
📞 Phone: +1 (800) 707-9898 (US) | +1 (212) 729-0984 (International)
📩 Contact Form: Available on the Moda Operandi website
For urgent matters, calling is recommended. For general inquiries, email or the contact form are convenient options.
Frequently Asked Questions (FAQ)
Does Moda Operandi offer free shipping?
Moda Operandi does not offer free shipping by default. Standard shipping in the U.S. is $10, with international fees varying.
How can I track my Moda Operandi order?
Use the tracking number in your shipping confirmation email, or check your order history by logging into your account.
What should I do if my Moda Operandi order arrives damaged?
Immediately contact Moda Operandi customer service with photos of the damaged item and packaging.
Can I exchange an item at Moda Operandi?
Moda Operandi does not offer direct exchanges. You must return the original item and place a new order.
Does Moda Operandi ship internationally?
Yes, Moda Operandi ships to many countries worldwide. Taxes and duties will be calculated at checkout.
Are returns free at Moda Operandi?
Yes, Moda Operandi returns are free for eligible items when using their prepaid return label.
How long does it take to receive my order?
- Processing Time: 1-2 business days
- Delivery Time: 3-10 business days (varies by item origin and shipping method)
What payment methods does Moda Operandi accept?
Moda Operandi accepts:
- Major credit cards (Visa, Mastercard, American Express, Discover, JCB)
- Amazon Pay
- PayPal
- Affirm (for US boutique items)
Final Thoughts
Moda Operandi offers a premium shopping experience with its global shipping, hassle-free returns, and responsive customer service. Whether you’re pre-ordering runway pieces or shopping current-season collections, you can do so with confidence.
