So, you’ve found an incredible deal on 6pm.com and are ready to score some amazing fashion for less. As the discount retail division of Zappos, 6pm has been the go-to source for savvy shoppers seeking authentic brands since 2007. Because their inventory consists of closeouts and limited-run styles, things can move fast.
To help you shop with confidence, we’ve created the ultimate guide to navigating the 6pm.com return policy, shipping options, and customer service. Here’s everything you need to know to make your experience smooth, simple, and satisfying.
Table of Contents
- Understanding 6pm.com Shipping
- The Official 6pm Return Policy Explained
- How to Contact 6pm Customer Service
- Using a 6pm coupon or Promo Code
- Frequently Asked Questions
Understanding 6pm.com Shipping
Getting your new items is exciting, and 6pm offers several options to get your order to your doorstep. Here’s a full breakdown of their shipping policies and costs.
Shipping Costs and Speeds
6pm provides a few different shipping speeds for domestic U.S. addresses. One of the most common questions is, how much is shipping at 6pm? The standard rate is a flat $3.95. However, there’s an easy way to avoid that fee.
So, how to get free shipping at 6pm? It’s simple:
- Free Standard Shipping: You get free shipping 6pm automatically on any order totaling $100 or more. This threshold is calculated before taxes and after any promo codes are applied. Standard shipping typically takes 4-5 business days.
If you’re in a hurry, you can choose from several expedited options at checkout for an additional fee:
- Fast: $3.95
- Faster: $9.99
- Fastest: $14.99
Expected delivery dates for all options are provided on the checkout page. Keep in mind that 6pm shipping speeds are based on carrier transit times and don’t include the time it takes to process and pack your order.
Shipping Locations and Restrictions
Where does 6pm ship from? While the company has a physical outlet store in Shepherdsville, KY, orders are dispatched from their fulfillment centers. They guarantee their quoted delivery timeframes, except in cases of extreme weather.
Here are a few key location-based policies:
- International Shipping: Many shoppers ask, does 6pm ship internationally or does 6pm ship to canada? Currently, 6pm only ships to addresses within the United States and its territories (including Military APO/FPO addresses). They do not offer direct 6pm international shipping to other countries. If you choose to use a third-party freight forwarding service, 6pm is only responsible for the package until it reaches that service.
- PO Boxes & Military Addresses: 6pm can ship to PO Boxes and Military APO/FPO addresses, but you should allow for additional transit time. Expedited shipping is not available for these addresses.
- Hawaii, Alaska, and U.S. Territories: Expedited shipping is also not available for shipments to these locations.
Wondering how long does 6pm take to ship? For standard delivery, you can expect your order within 4-5 business days, though shipments to PO Boxes, military addresses, and non-contiguous states may take longer.
The Official 6pm Return Policy Explained
Sometimes an item just doesn’t work out. Luckily, the 6pm return policy is straightforward. While they don’t offer direct exchanges, you can return items for a refund.
The core of the what is 6pm return policy is that you have 30 days from the date of purchase to make a return.
Conditions for a Return
To qualify for a refund, all returned merchandise must meet these conditions:
- It must be unworn and in the same condition you received it.
- Products must be in their original box and/or packaging, as the barcode on the original packaging is used to process your refund.
- Any original security tags must still be attached and undamaged.
It is important to note that you are responsible for the 6pm return shipping fee. This answers the common questions, does 6pm have free returns and does 6pm do free returns? The answer is no; the customer covers the cost of mailing the return back. There is no 6pm free returns service.
How to Make a 6pm Return
The process for initiating a 6pm return is handled through your online account.
- Log in to your 6pm account and click on the order number you wish to return.
- Select the item(s) you are sending back and click “Return Checked Items.”
- Choose a reason for the return from the dropdown menu and click “Submit Return.”
- Print the return label. This label will include the necessary 6pm return address.
- Pack your items in their original packaging inside a shipping box or bag.
- Attach the label and drop the package off at your nearest USPS, UPS, or FedEx location.
Once your 6pm.com returns package is received, it can take up to 30 days for it to be inspected and processed. After approval, the refund will be issued to your original payment method.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or simply not what you ordered, do not start the standard return process. Instead, contact the 6pm shoes customer service team immediately by phone or email so they can make things right. This same policy applies to all products, and is part of the 6pm shoes return policy.
How to Contact 6pm Customer Service
If you need help with an order, a return, or have any other questions, the 6pm customer service team is available to assist you.
- Phone: Call the Customer Loyalty Team at 1-888-676-2660. They are available Monday through Friday, from 6 a.m. to 6 p.m. PST.
- Email: Send your inquiry to [email protected]. For faster service, be sure to email from the address associated with your 6pm account.
- Live Chat: You can start a conversation directly on their website during business hours for real-time assistance.
Using a 6pm Coupon or Promo Code
Everyone loves an extra discount! While 6pm already offers incredible deals, they occasionally release a 6pm coupon or promo code for even more savings. The best way to find out about a 6pm.com promo code is by signing up for their email newsletter.
To use coupon codes for 6pm, simply enter the code in the “Enter a gift card or promotional code” box during checkout before you finalize payment. It’s important to note that couponcodes for 6pm cannot be applied after an order has been completed.
Whether it’s a 6pm 10 off promotion or a special 6pm black friday coupon, always apply your 6pm discount code in the cart. Searching for a 6pm.comcoupon code or a 6pm shipping code online can sometimes yield results, but the most reliable source is always 6pm’s official communication channels. Currently, the most consistent way to get a shipping discount is to qualify for 6pm free shipping by meeting the $100 order minimum, and you don’t need a 6pm free shipping code or 6 pm free shipping code for that.
Frequently Asked Questions
What forms of payment does 6pm accept?
6pm accepts Visa, MasterCard, Discover, and American Express. They do not accept PayPal or money orders at this time.
Can I use a Zappos gift card at 6pm?
Based on the listed payment methods, 6pm only accepts Visa, MasterCard, Discover, and American Express. The checkout process mentions the potential use of a “gift card,” which refers to a 6pm-specific gift card, not one from its sister site, Zappos. Therefore, can i use a zappos gift card at 6pm is not a supported option.
Does 6pm offer price matching?
No, 6pm does not price match. As a deals site, their prices and sales fluctuate daily, and they do not honor prices from previous sales or other retailers.
How do I use a promo code for 6pm website?
You can apply any valid 6pm promo code 2025 or other 6pm coupon codes that work in the promotional code box located under the payment method section at checkout. The discount will be applied before you confirm your order.
Are the products on 6pm authentic?
Yes. 6pm is an authorized online retailer for all brands sold on its site. They sell only first-quality, authentic merchandise, not factory seconds or fakes.
What does “Final Sale” mean?
An item marked as “Final Sale” cannot be returned for a refund. This is an exception to the standard 6pm.com return policy.
Do I need an account to place an order?
Yes. 6pm does not currently offer a guest checkout option. You must create an account to complete your purchase.
Does 6pm offer a student discount?
While 6pm offers various promotions and coupons, the provided information does not mention a specific, ongoing 6pm student discount. Students can take advantage of general sales and any available promo codes.
