Looking for unbeatable deals on authentic brands? 6PM.com has become a favorite for savvy shoppers since its launch in 2007. As the discount division of Zappos IP, Inc., this online retailer offers a wide selection of shoes, clothing, and accessories for the entire family. With ever-changing inventory and exclusive closeout prices, knowing how to shop smartly—covering shipping, returns, and customer service—can make your experience even better.
This comprehensive guide provides all the essentials to help you shop confidently, including details about 6pm free shipping, understanding 6pm return policies, and how to get assistance when needed. Get ready to maximize your savings and enjoy a seamless shopping journey.
Table of Contents
- Introduction: Your Essential Guide to Shopping at 6PM.com
- Shipping & Delivery: How Your Purchases Reach You
- Returns & Refunds: Sending Items Back to 6PM
- Customer Support: Connecting with 6PM
- Shopping Tips: Payments, Orders & Site Features
- Frequently Asked Questions
- Conclusion: Shop with Confidence at 6PM.com
Introduction: Your Guide to Smart Shopping at 6PM.com
Since its inception, 6PM.com has become a go-to online outlet for discounted brand-name shoes, apparel, and accessories. Known for offering closeouts and limited-stock deals, it’s essential for shoppers to understand the ins and outs of how to shop efficiently—especially regarding shipping, returns, and customer support. With this guide, you’ll be equipped to navigate the platform confidently, ensuring a satisfying and worry-free shopping experience.
Shipping & Delivery: How Your Purchases Reach You
Getting your order delivered smoothly is a top priority. 6PM.com offers various shipping options designed for different needs, with clear policies on free shipping and limitations.
Free Shipping & Costs
Enjoy 6pm free shipping when your order totals at least $100 before taxes and after applying any coupons. Typically, free standard shipping (4-5 business days) is automatically applied once your order qualifies—no special 6pm free shipping code needed. Orders under $100 are charged a flat rate of $3.95 for standard delivery.
For even more savings, keep an eye on the 6pm.com coupons page and sign up for their email list. You’ll be the first to know about special sales and available coupon codes.
Expedited Shipping Options
Need your order faster? Various expedited options are available at checkout, with prices and estimated delivery dates clearly displayed:
- Standard (4-5 business days): Free for orders $100+; $3.95 for orders under $100.
- Fast: $3.95
- Faster: $9.99
- Fastest: $14.99
Note that these speeds depend on carrier transit times and internal processing, which can sometimes introduce slight delays.
Shipping Restrictions & Limitations
Currently, 6pm.com ships only within the United States and U.S. territories. International shipping isn’t available. Additionally:
- Hawaii, Alaska, US Territories, PO Boxes, and APO/FPO addresses may have restrictions.
- Certain items, like some watches with specific batteries, are classified as hazardous materials and may not qualify for expedited shipping.
- Using third-party forwarding services means 6pm.com‘s responsibility ends upon delivery to that service.
Delivery Timeframes & Guarantees
Most orders arrive within 4-5 business days for standard shipping. Orders to PO Boxes or military addresses may take longer. While 6pm.com strives to meet these delivery estimates, unforeseen events like weather issues can cause delays. No liability is assumed for such delays.
Hassle-Free Returns: Sending Items Back to 6PM
Sometimes, an item might not meet expectations. Understanding the 6pm returns process ensures smooth refunds and exchanges.
Return Policy Overview
- Return window: 30 days from the purchase date
- Return shipping fee: Customer is responsible
- Eligible items: Unworn, in original condition, with tags attached
Note: Some items marked as “Final Sale” cannot be returned or exchanged.
Preparing Items for Return
To ensure your return is processed efficiently:
- Keep merchandise in original condition, unworn, with tags and security labels intact.
- Return items in their original packaging.
- Remove or keep security tags as instructed; damaged tags may void your return.
How to Initiate a Return
Follow these steps:
- Log into your 6pm.com account.
- Find your recent order and select the item(s) you wish to return.
- Click “Return Checked Items.”
- Select reasons for return and submit.
- Print the provided return label.
Pack the items securely, affix the label, and drop off at your preferred carrier location (USPS, UPS, FedEx). Return shipping costs are your responsibility unless the item is defective or incorrect.
Refund Processing & Timeline
Once 6pm.com receives your return, processing generally takes up to 30 days. Refunds are issued to your original payment method and may take:
- Up to 10 business days (credit/debit cards)
- Up to 30 days (international cards)
- 24 hours (6PM gift cards)
Note: According to the 6pm.com policy, any outbound shipping charges paid on your original order are non-refundable.
Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or incorrect, contact 6pm.com customer service immediately at 1.888.676.2660 or via email ([email protected]). They will guide you through the process, which may include a prepaid return label.
No Direct Exchanges
6pm.com does not process direct exchanges. To get a different size or style, return the original item for a refund and place a new order.
Returning the Wrong Item Sent to You
Handling Damaged, Defective, or Wrong Items
If your item arrives damaged, defective, or isn’t what you ordered, contact 6pm.com customer service immediately… They will provide a solution and guide you on the next steps to make it right.
Accidentally Returned a Personal Item?
If you realize you’ve sent a personal item back to 6pm by mistake, contact the return carrier immediately to see if you can stop the shipment. You should also alert 6pm’s customer service team. While they will do their best to help, 6pm is not liable for items returned in error.
Connecting with 6PM: Customer Service & Support
Having support when you need it is crucial. 6pm.com offers several ways to get assistance.
How to Reach Customer Service
- Phone: Call 1.888.676.2660 for direct assistance. Phone hours are 6 am to 6 pm PST, Monday through Friday.
- Email: Send inquiries to [email protected]. Use the email linked to your account for faster service.
- Live Chat: Access real-time support via the live chat feature on their website.
Tips for a Smooth Support Experience
- Contact customer service promptly for urgent issues like address changes or order cancellations.
- Keep your order number handy.
- Be clear and concise about your concern.
- Remember that orders often ship within hours after placement, so quick action is advised.
Shopping Smarter: Payment Options, Orders & Site Features
Maximize your shopping experience by understanding payment methods, inventory dynamics, and available site features.
Accepted Payment Methods
6pm.com accepts all major credit cards: Visa, MasterCard, Discover, and American Express. Currently, PayPal is not accepted.
International orders are processed with credit cards, but shipping is limited to the U.S. and its territories. Ensure your billing info matches your card details for smooth processing.
Inventory & Stock Management
Inventory is often limited due to closeouts and discontinued styles. Items are added and removed frequently, so act fast when you see something you like. Placing items in your cart does not guarantee availability, as others may purchase them first. Sale prices and stock levels are constantly updated.
Managing Orders & Shipping Addresses
Once submitted, orders cannot be combined or modified easily. To change your shipping address or cancel an order, contact 6pm.com customer service immediately—note that quick processing times may prevent changes.
Authenticity & Quality
All products sold on 6pm.com are genuine and sourced directly from manufacturers or authorized dealers. You can shop confidently knowing that every item is first-quality and authentic.
Saving More with Coupons & Promotions
- Check the 6pm.com coupons page regularly for current deals.
- Sign up for email alerts for exclusive coupons and 6pm free shipping promo offers.
- Use promotional codes at checkout by entering them in the designated box before completing your purchase.
Other Useful Site Features
- Measurement Guides and Size Charts help find your perfect fit.
- Keep an eye on sales tax details during checkout.
- Enable cookies for full site functionality.
- Unsubscribe easily from promotional emails via your account settings.
Frequently Asked Questions
Can I visit a physical store?
Yes, there’s a physical outlet store located in Shepherdsville, Kentucky.
Is a guest checkout available?
No, an account is required to complete a purchase.
Does 6pm accept PayPal?
Currently, PayPal is not accepted; only major credit cards are.
What if my payment fails?
Verify your billing info matches your credit card details. Contact your bank if issues persist.
Does 6PM price match?
No, they do not honor price matching; prices fluctuate frequently and are offered as discounts.
How to stay updated on deals?
Sign up for their email list, follow social media channels, and check their coupons page regularly.
Are the brands genuine?
Absolutely. All merchandise is authentic and sourced directly from brands.
What if I return an incorrect item?
Contact the carrier for “return to sender” options and notify 6pm.com** customer service.
Conclusion: Shop with Confidence at 6PM.com
With this guide, you’re now well-equipped to enjoy a smooth shopping experience on 6pm.com. From understanding 6pm free shipping policies and 6pm returns to connecting with 6pm com customer service, you can shop confidently, knowing your purchases are protected and your questions answered.
