UncommonGoods Shipping Explained Costs, Times & Tracking

UncommonGoods Shipping Explained: Costs, Times & Tracking

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Welcome to the world of UncommonGoods, where unique finds meet thoughtful gifting! Whether you’re eyeing a handcrafted treasure for yourself or sending a special surprise across the globe, understanding the shipping process is key to a smooth and delightful experience. This guide will walk you through everything you need to know about UncommonGoods’ shipping options, delivery timelines, tracking your order, and more.

Table of Contents

Navigating Domestic Shipping Within the U.S.

Getting your extraordinary items to your doorstep is straightforward with UncommonGoods’ range of domestic shipping services. For efficient UncommonGoods shipping across the United States, the company primarily uses UPS and USPS for deliveries, often collaborating with local regional carriers as well.

A. Understanding Shipping Options and Pricing

UncommonGoods offers several shipping speeds designed to fit your needs, from economical choices to rapid delivery. The cost of your UncommonGoods shipping is determined by the total value of the items in your cart.

  • Service Levels: Customers can choose from a range of service levels: Economy, Standard, Preferred, Expedited, and Express. Each offers a different balance of speed and cost.
  • Cost Calculation: The shipping fee for each method varies based on your order’s subtotal. For example, a cart value up to $25.99 might incur an Economy shipping cost of $7.95, while opting for Express for the same cart could cost $24.95. As cart values increase, these rates adjust accordingly. Transparent and specific pricing details are always presented during the checkout process, allowing you to review all costs before finalizing your purchase.

B. Decoding Delivery Timelines

Knowing when to expect your unique goods to arrive helps with planning and ensures a smooth gifting experience.

  • Business Day Calculation: Delivery times are measured in business days, which are defined as Monday through Friday, excluding weekends and federal holidays. It’s important to remember that the day your order is picked up from the warehouse and shipped is not counted as the first business day in transit; rather, the count begins from the first full business day your package is in motion.
  • Estimated Delivery Dates: UncommonGoods provides precise estimated delivery dates for each available shipping option. These dates are clearly displayed in your cart, throughout the checkout process, and once more in your order confirmation email. For instance, Economy shipping typically aims for 3-7 business days, while Express can deliver as quickly as 1 business day.
  • Geographic Considerations: While most orders follow these timelines, deliveries destined for Alaska and Hawaii may experience slightly longer transit times compared to those within the contiguous U.S.

C. Tracking Your Order Status

Staying informed about your package’s journey is simple with robust UncommonGoods tracking features.

  • Order Lookup Tool: You can effortlessly check your order’s progress by visiting the “Track & Manage Orders” link, which is conveniently located at the bottom of the UncommonGoods website. To utilize this tool, you’ll need your order number (entered without any dashes or trailing numbers) and the billing address zip code used during your purchase. This feature provides real-time updates on your order’s current status, its expected delivery timeframe, and the specific tracking number provided by the carrier.
  • Email Notifications: After you place an order, you’ll promptly receive an email confirmation detailing your order number and purchase specifics. Once your order officially ships, a second email will be sent containing your tracking information. Generally, tracking details from the carrier’s system update within 24 hours of your package being picked up from the warehouse.
  • Account History: For customers who have an UncommonGoods account and were signed in at the time of purchase, your complete order history, including comprehensive tracking information, is readily accessible from your personal account dashboard.

D. Special Considerations for U.S. Shipments

Certain items or destinations require specific shipping guidelines for UncommonGoods deliveries within the United States.

  • PO Boxes: UncommonGoods can ship your order to a PO Box, though this option is limited to Economy or Standard shipping services. It’s worth noting that while some orders might initially be handled by UPS, USPS will complete the final delivery to PO Boxes. A key exception: custom-made items invariably require a physical street address for delivery. If a PO Box is inadvertently entered for such an item during checkout, the Custom Orders team will reach out to request a physical address.
  • Military Addresses & U.S. Territories: Currently, UncommonGoods is unable to ship to military addresses, including APO, FPO, and DPO designations. Similarly, shipping services are not available for U.S. territories such as Guam, Puerto Rico, and the U.S. Virgin Islands. This is due to specific security regulations, customs procedures, and logistical complexities inherent to these unique locations.
  • Custom-Made & Backordered Items: These unique items require additional time for either production or to return to stock. The expected shipping date for such products is clearly indicated on the individual product page and again during the checkout process. For backordered items, your payment is processed at the time of purchase, and the item will be shipped as soon as it becomes available. The estimated delivery date for these items is calculated by combining their expected shipping date with the chosen delivery method.

Uncommon Perks: Your Pathway to Free Standard Shipping

For frequent shoppers who love collecting unique treasures, Uncommon Perks offers exceptional value and convenience, including the highly sought-after UncommonGoods free shipping.

A. Benefits Overview

Becoming an Uncommon Perks member unlocks a host of advantages for your UncommonGoods orders. The primary benefit is unlimited free Standard shipping for a full year on all U.S. orders, a perk that extends to Alaska and Hawaii. Beyond free shipping, Perks members also enjoy a $10 discount on all faster shipping methods. The program further amplifies your impact by doubling the donation made to UncommonGoods’ “Better to Give” charity partners with every purchase. As an added bonus, Perks members receive two promo codes per year: one upon signing up for the membership and another automatically sent six months later.

B. How to Use Perks

Utilizing your Uncommon Perks benefits is simple. To ensure free Perks Standard shipping or your $10 discount on faster options, simply sign in to your UncommonGoods account before or during the checkout process. Once signed in, select the “Perks Standard shipping” option when presented with delivery choices. If you’re an active Perks member and find that the free shipping option isn’t appearing at checkout, common troubleshooting steps include signing out and then back into your account, refreshing your browser, clearing your browser’s cache or browsing history, or resetting your password.

C. Membership Management

The Uncommon Perks membership operates on an automatic renewal basis every 12 months. To keep members informed, a reminder email about the upcoming renewal is sent approximately one month prior to the renewal date. You can easily check your specific renewal date and manage or cancel your membership renewal directly through the “Manage Perks Membership” section, found within your UncommonGoods account. In instances where a membership has renewed within the last 30 days and the Perks Standard shipping benefit has not yet been utilized, a full refund for the membership fee may be available upon request.

Seamless International Shipping: Bringing Uncommon Goods Worldwide

UncommonGoods collaborates with Flow, an e-commerce solution, to facilitate a smooth UncommonGoods international shipping experience, delivering unique finds to customers across the globe. This partnership allows for transparent pricing and simplified customs processes, extending the reach of UncommonGoods beyond U.S. borders.

A. Global Reach and Service

UncommonGoods ships to a wide array of international destinations. When browsing the website, you can easily verify if a specific country is supported by selecting it from the “Shipping to” flag located at the bottom of the page. This global service extends to many international destinations. Customers can confirm if their specific country is supported by using the ‘Shipping to’ flag found at the bottom of the UncommonGoods website. For example, delivery to Canada is facilitated, often involving local carriers like Canada Post for the final delivery stage.

International orders are processed by Flow, ensuring a streamlined checkout and delivery process that often includes duties and taxes upfront. For swift international delivery, UncommonGoods primarily uses DHL Express for expedited shipping. Standard international orders typically ship via Landmark Global, which then transfers the package to a local carrier, like Canada Post, upon its arrival in the destination country.

B. Costs, Currency, and Customs

Understanding the financial aspects of UncommonGoods international shipping is straightforward and designed for clarity.

  • Shipping Costs: International shipping costs are dynamic, depending on several key factors: the service level you choose (e.g., standard vs. express), the number of items in your order, their combined weight, and the specific destination country. All applicable shipping costs are calculated and guaranteed at international checkout based on your order details and shipping address, providing full transparency.
  • Duties and Taxes: Customers have the convenient option to pre-pay duties and taxes (which include customs tariffs and Value Added Tax, or VAT) directly at checkout. Many customers prefer this method to avoid any unexpected charges upon delivery. These fees can often be combined into a single, comprehensive fee for added convenience. If you choose the pre-payment option, rest assured there will be no additional costs billed upon delivery.
  • Currency and Payment: By default, all prices on the website are automatically converted into the local currency of the selected country, although you may have the option to pay in USD if preferred. Foreign exchange rates are determined daily at checkout, based on current interbank rates, ensuring fair and accurate conversions. Your bank statement will clearly reflect the charge as “Flow*UncommonGoods,” confirming that no hidden C.O.D. charges will be incurred upon delivery. Traditional payment options like Visa, MasterCard, and PayPal are accepted, alongside various alternative payment methods that may be available depending on the destination country.

C. International Delivery & Tracking

Keeping an eye on your global shipment is important for UncommonGoods international customers.

  • Delivery Timelines: Specific delivery timeframes for international orders are provided at checkout, tailored to the destination country and the chosen shipping option. These times can vary significantly based on location and service level, so consulting the checkout page offers the most accurate and up-to-date information.
  • Tracking: A shipping confirmation email with comprehensive UncommonGoods tracking details is sent once your international order departs the warehouse. For custom-made or made-to-order items, the process involves two steps: these items first ship from the individual maker to the UncommonGoods Brooklyn warehouse before being forwarded for final international delivery. You can conveniently check the status of your international order at any time via the order lookup page, using your order number and billing zip or postal code.

D. International Shipping Restrictions

Certain limitations apply to UncommonGoods international orders to ensure compliance with global regulations and logistical feasibility.

  • Item Restrictions: Some specific items may not be eligible for UncommonGoods international shipping. For example, certain food products or oversized goods might face restrictions due to various country-specific import regulations or inherent shipping limitations. Any such restrictions will be clearly indicated on the product page itself and within your shopping cart if the item is not shippable to your chosen international destination.
  • Gift Options: Due to complex customs regulations, gift packaging and complimentary gift messages on packing slips are unfortunately not available for international orders. This ensures smooth processing through international borders.
  • Gift Cards & Promo Codes: At present, UncommonGoods gift cards cannot be purchased for international use, and both gift cards and promo codes are not applicable to international orders.
  • Uncommon Perks: The benefits of the Uncommon Perks membership, including free Standard shipping, are specifically designed for U.S. domestic orders and are not available for international orders.

Gifting Made Easy: Thoughtful Touches for Your Shipments

UncommonGoods understands the art of gifting, offering several ways to make your presents even more special and beautifully presented.

A. Elegant Gift Packaging

Elevate your gift with distinctive UncommonGoods gift packaging for a memorable presentation that truly enhances the unveiling.

  • Availability & Cost: Gift packaging is a popular option available for the vast majority of items – over 90% of products can be gift-wrapped right in your cart. This service comes with a small fee of $5.95. For added convenience, if their size and weight allow, multiple items can often be thoughtfully placed within the same gift packaging without incurring additional packaging charges.
  • Appearance: The gift bag is designed with the signature UncommonGoods brand colors and features a convenient drawstring closure, ensuring your items are securely and aesthetically presented. It also includes a handle, making it easy for recipients to carry and perfect for reuse as a stylish tote.
  • Exclusions: It’s important to note that gift packaging is not available for custom-made items, given their unique dimensions and direct-from-maker shipping needs. Similarly, due to strict customs rules and complexities, gift packaging cannot be provided for international orders.

B. Personalized Gift Messages

Adding a heartfelt note to your present is a simple yet impactful way to convey your sentiments, making each UncommonGoods delivery truly personal.

  • Complimentary Message: You have the option to include a free personalized message, up to 250 characters in length, with your order. This message will be printed on the packing slip found inside the package or, in some cases, on the back of the shipping label insert, depending on the origin of the shipment.
  • Gift Card Option: For an additional fee of $5.95, particularly when opting for the gift packaging service, you can choose to have your personalized message printed on a dedicated gift card that accompanies the packaged gift. It’s worth noting that this card comes without an envelope.
  • No Pricing: A significant convenience for gift-givers is that UncommonGoods packing slips never include any pricing details. This thoughtful policy ensures that the recipient receives a pure gift, and the packing slip effectively serves as a discreet gift receipt.

C. Shipping to Multiple Addresses

UncommonGoods simplifies the process of sending gifts to different recipients or locations all within a single order, streamlining your holiday shopping or special occasion planning.

  • Convenient Checkout: The checkout process is designed to facilitate sending multiple gifts effortlessly. After adding your chosen items and any gift options to your cart, simply click on the “Ship to multiple addresses” link. This feature allows you to assign each individual item to a specific recipient and their respective address. You also have the flexibility to combine several items for shipment to the same address if desired.
  • Shipping Fees: A separate shipping fee will apply for each unique shipping address within your order. However, if you are an Uncommon Perks member, the Perks Standard shipping benefit extends to each individual shipment, offering significant savings when sending gifts to various locations. For clarity and ease of UncommonGoods tracking, individual tracking numbers are provided for each separate shipment.

Addressing Shipping & Order Concerns

UncommonGoods is committed to ensuring your satisfaction and provides clear pathways for resolving common issues that may arise with shipping and orders.

A. Late or Undelivered Orders

If your package hasn’t arrived as expected, or if your UncommonGoods tracking indicates an unexpected delay:

  • Report Online: It is recommended to report the issue through the online portal, conveniently accessible via the “Track & Manage Orders” link located on the UncommonGoods website. Here, you’ll need to enter your order number and billing zip code. You can then select “I never received this order” and choose your preferred resolution: either receive a replacement order or a full refund.
  • Gift Recipient Refunds: If you are the recipient of a gift and report a late or lost order, your refund will typically be issued as a digital gift card. If you prefer that the original purchaser not be notified of the issue, there is an option to indicate this during the reporting process.

B. Damaged or Defective Items

Should your unique item arrive less than perfect, or if it proves to be defective upon arrival:

  • Online Reporting: Report damaged or defective items directly through the online portal. You will be prompted to provide additional details about the nature of the issue and required to upload a photo of the damaged or defective item to facilitate the resolution process.
  • Resolution: After successfully reporting the issue, you will generally have the option to choose between receiving a replacement item or a refund. Refunds are issued to the original payment method for the purchaser. If you are the recipient of a gift, your refund will be provided as a gift card. After successfully reporting the issue through the online portal, you will generally have the option to choose between receiving a replacement item or a refund. Refunds are issued to the original payment method for the purchaser. If you are the recipient of a gift, your refund will be provided as a gift card.

C. Order Changes & Cancellations

Making modifications to your order is possible, but typically within a limited timeframe after placement.

  • Pre-Shipment Window: There is a brief window of opportunity to update the shipping address or add/edit a gift message before your order begins preparation for shipment. You can attempt these changes by accessing the “Track & Manage Orders” section online. If you find that online changes aren’t possible for your specific order, it is strongly recommended to contact customer service as soon as possible for assistance.
  • Restrictions: Once an order is placed, changes that would affect the overall price (such as adding or removing items, or selecting gift packaging) are generally not possible. Similarly, updates to an item’s color or size are typically not permitted after an order is confirmed. International orders and custom-made items are particularly difficult to modify or cancel once they have been processed due to their specialized handling and unique production cycles.

D. Returns Policy

UncommonGoods stands behind its products with a notably flexible return policy, designed to provide ample time for customer satisfaction.

  • No Time Limit: For the vast majority of items, there is no set time limit for returns, a policy that underscores UncommonGoods’ commitment to product quality and customer trust.
  • Exceptions: However, certain items do have specific return windows. Fine jewelry, live plants, and succulents must be returned within 30 days of their delivery date. Custom-made and personalized items are generally non-returnable unless they arrive damaged or defective.
  • Initiating a Return: To initiate a return, you can easily generate a prepaid return label via the online portal, accessible through the “Track & Manage Orders” link. Once you have the label, securely pack the item, including the packing slip if available, and attach the provided USPS label to your shipping box.
  • Refunds: Refunds are issued to the original payment method if the return is processed within 30 days of the original order’s receipt. After this 30-day period, all refunds will be provided as a digital gift card. If you are returning a gift, you can opt to receive a digital gift card directly, ensuring the gift giver is not notified of the return. Refunds typically appear on the original payment method within 3-5 business days, though international refunds may take up to 10 business days. It’s important to note that shipping costs are generally not included in refunds. Returns that are not received at the warehouse within 40 days of requesting a return label will result in the return being automatically closed in the system, requiring a new label request if the item still needs to be returned.

Conclusion: Your UncommonGoods Shipping Journey

From unique finds to seamless delivery, UncommonGoods is dedicated to making your shopping experience exceptional. With transparent UncommonGoods shipping options, clear UncommonGoods tracking, and a steadfast commitment to resolving any issues, you can shop with confidence. Rest assured that your extraordinary items are on their way, whether across town or journeying across oceans to one of the many international destinations UncommonGoods serves, such as Canada and beyond. The company’s unwavering focus on customer service, combined with convenient features like UncommonGoods free shipping via Perks, aims to ensure that finding and receiving truly uncommon goods is a delightful and stress-free journey from start to finish.

Frequently Asked Questions

Can I get free shipping on my UncommonGoods order?

Yes, if you sign up for Uncommon Perks, you receive unlimited free Standard shipping for a year on all U.S. orders, including Alaska and Hawaii. New email subscribers may also receive a one-time $5 promo code that can be applied to orders of $40 or more, which could help offset some shipping costs.

How long does it take for an UncommonGoods order to arrive?

Delivery times vary based on the shipping method selected at checkout. U.S. options typically range from Economy (3-7 business days) to Express (1 business day). Estimated delivery dates are always provided in your cart, checkout, and order confirmation email. Custom-made or backordered items will have extended production or shipping timelines indicated on their product pages.

What are the shipping costs for UncommonGoods?

Shipping costs are calculated based on the total value of the items in your cart and the chosen shipping method. Generally, higher-value orders or faster shipping options will incur higher costs. All specific pricing details for UncommonGoods shipping are transparently displayed during the checkout process before you complete your purchase.

Does UncommonGoods ship internationally, and to which countries?

Yes, UncommonGoods does offer international shipping through its partnership with Flow. Yes, UncommonGoods does offer international shipping through its partnership with Flow. You can verify if your specific country is supported by selecting it from the ‘Shipping to’ flag at the bottom of the website. Prices will be shown in local currency, and duties/taxes can often be pre-paid. Prices will be shown in local currency, and duties/taxes can often be pre-paid.

How can I track my UncommonGoods order?

To track your UncommonGoods order, visit the “Track & Manage Orders” link at the bottom of the website and enter your order number along with the billing zip code. Additionally, you will receive a shipping confirmation email with tracking information once your order has dispatched, typically within 24 hours of the carrier picking up the package.

Can I send a gift anonymously through UncommonGoods?

UncommonGoods does not offer an option to send a gift anonymously. Packing slips, which cannot be modified or removed, always include the names and addresses of both the purchaser and the recipient. If anonymity is desired, it is recommended to have the gift shipped to your own address first before forwarding it.

What payment methods are accepted for shipping?

UncommonGoods accepts all major credit and debit cards. Other accepted payment methods include Afterpay (with certain exclusions), Apple Pay (on Apple devices using Safari), PayPal, and UncommonGoods gift cards. For international orders, Flow provides a variety of traditional and alternative payment methods specific to the destination country.

Are there any items that cannot be shipped internationally?

Yes, some items may be restricted from UncommonGoods international shipping. For instance, certain food products or oversized items might not be eligible due to country-specific regulations or shipping limitations. Any such restrictions will be clearly indicated on the product page and within your shopping cart if applicable.

What happens if my UncommonGoods package is late or damaged?

If your UncommonGoods package is late, appears to be stuck in transit, or arrives damaged, you can report the issue through the online portal by selecting “Report a problem” via the “Track & Manage Orders” link. For damaged items, providing a photo may be required. You will generally have the option to receive a replacement item or a refund.

Can I change my shipping address after placing an order?

You may have a brief window to change the shipping address if your order is still in a “new” status by accessing “Track & Manage Orders” online. However, once an order is placed, changes that affect the price, such as adding or removing items, or altering item color/size, are typically not possible. International and custom-made orders are also more difficult to modify or cancel once confirmed.