Uncommon Goods has carved out a special niche in the online retail world, offering a treasure trove of unique, creative, and often handmade items that you simply can’t find anywhere else. It’s a go-to destination for finding the perfect gift or a one-of-a-kind piece for your home. But what happens after you click “buy”? Understanding the company’s policies on returns, shipping, and customer support is key to a truly great shopping experience.
This comprehensive guide breaks down everything you need to know about the uncommon goods return policy, how to get in touch with their team, and what to expect from their shipping process. Whether you’re a first-time buyer or a long-time fan, we’ve got the answers to your most pressing questions.
Table of Contents
- Understanding the Uncommon Goods “Forever” Return Policy
- How to Make an Uncommon Goods Return
- Refunds and Exchanges Explained
- How to Contact Uncommon Goods Customer Service
- A Deep Dive into uncommon goods shipping
- International Orders: Shipping and Returns
- Finding Savings: uncommongoods coupons and Promos
- Is Uncommon Goods Legit? A Look at the Company
- Frequently Asked Questions
Understanding the Uncommon Goods “Forever” Return Policy
One of the most remarkable aspects of shopping at Uncommon Goods is their standout approach to returns. They proudly stand behind their products with what they call a “forever” return policy, a truly unique return policy in the world of e-commerce. This means they don’t impose a strict time limit for most returns, giving you the peace of mind you need.
However, there are a few important exceptions and details to be aware of:
- General Merchandise: For most items, if you’ve changed your mind or aren’t satisfied, you can initiate a return at any time.
- Made-to-Order and Customized Items: As these products are created specifically for you, they cannot be returned.
- Exceptions with Time Limits: Fine jewelry, live plants, and succulents must be returned within 30 days of delivery.
It’s important for shoppers to distinguish this policy from those of other retailers; for example, the uncommon james return policy belongs to a different company and its terms do not apply to purchases from the uncommongoods website. Always ensure you are reviewing the policy for the correct store.
How to Make an Uncommon Goods Return
If you need to make an uncommon goods return, the process is designed to be straightforward. The easiest way is by using their online portal, which you can access via the “Track & Manage Orders” link at the bottom of their website.
Here’s a step-by-step guide:
- Access the Portal: You will need your order number and the billing zip code to begin.
- Start the Return: Select the option to “start a return.” If you received the item as a gift, you can check a box to ensure the original purchaser is not notified.
- Provide Details: Choose the item you’re returning and select a reason from the provided list, such as “Changed my mind” or “Arrived damaged.” For damaged or defective items, you’ll be asked to provide more details and upload a photo.
- Receive Your Label: After submitting the information, you will receive a prepaid USPS uncommon goods return label via email.
- Ship the Item: Pack the item securely, preferably with the original packing slip, attach the label, and hand it to any postal worker.
Once the return is shipped, you should allow up to three weeks for transit and processing at their Brooklyn warehouse.
Refunds and Exchanges Explained
When you complete uncommon goods returns, you have options for your refund.
- Refund Method: If you made the purchase, you can choose to have the refund issued to your original payment method or as a digital Uncommon Goods gift card. For gift recipients, refunds are processed as a digital gift card.
- Refund Timeline: Refunds to the original payment method are available if the return is processed within 30 days of you receiving the order. After 30 days, all refunds are issued as a gift card.
- Exchanges: Currently, Uncommon Goods does not offer direct exchanges. The standard process is to return the original item for a refund and then place a new order for the desired product.
Please note that refunds cover the cost of the returned items but do not include the original shipping fees.
How to Contact Uncommon Goods Customer Service
If you have questions about an order, a product, or need help with a return, there are several ways to get in touch with the uncommon goods customer service team.
- Live Chat: The fastest and easiest way to get help is through the uncommon goods customer service chat, which is available in the lower right-hand corner of their website during business hours.
- Phone: You can speak directly with a representative by calling the uncommon goods phone number, which is 888-365-0056. For international callers, the number is +1 (718) 210-1200.
- Email: For less urgent inquiries, you can send a message to their uncommon goods contact email at [email protected]. You can also use the contact form on their website.
The uncommon goods customer service hours are generous. On weekdays (Monday-Friday), they are available from 9 AM to 11 PM EST. On weekends, the hours are 9 AM to 9 PM EST. During the peak holiday season (from Black Friday to December 23), support is available 24/7.
For general feedback, you can even email their leadership team directly. This dedication to accessibility is a key reason many shoppers feel confident making a purchase. When you need the uncommon goods contact number, it’s readily available on their site.
A Deep Dive into Uncommon Goods Shipping
Understanding the uncommon goods shipping process helps set the right expectations for when your unique finds will arrive.
- Shipping Locations: Where does uncommon goods ship from? Orders are shipped from two main locations: Brooklyn, NY, and Indianapolis, IN. A small number of custom-made items ship directly from the artist.
- Shipping Speed: How fast does uncommon goods ship? Most in-stock orders placed before 5 PM EST on a business day are shipped the same day. The actual delivery date depends on the shipping method you select at checkout. They offer options ranging from Economy (3-7 business days) to Express (1 business day).
- Shipping Method: How does uncommon goods ship? They primarily use UPS and USPS. Economy orders are typically delivered by USPS, and they also work with regional carriers.
- Shipping Costs: How much is uncommon goods shipping? The cost is based on the value of your order and the shipping method chosen. The exact amount is calculated and displayed during checkout.
International Orders: Shipping and Returns
For customers outside the U.S., Uncommon Goods has a clear process for handling international orders.
- Does uncommon goods ship internationally? Yes, the company partners with a service called Flow to handle uncommon goods international shipping. At the bottom of the uncommon goods website, you can change the “Shipping to” country to see if they deliver to your location.
- International Costs: Prices are converted to your local currency, and the checkout total will include all duties, taxes, and shipping fees.
- International Returns: You can initiate a return for an international order through their returns portal. However, please note that exchanges and replacements are not available for international orders. Refunds are issued for the product cost but do not cover shipping fees, duties, or taxes.
Finding Savings: Uncommongoods Coupons and Promos
While Uncommon Goods doesn’t typically run large, site-wide sales due to the handmade and unique nature of their products, there are still ways to save.
- Email & SMS Signup: New subscribers to their email or SMS lists often receive a one-time $5 uncommongoods promo code.
- Uncommon Perks: For a yearly fee, the Uncommon Perks program provides unlimited free Standard shipping on all U.S. orders. Members also get a uncommon goods free shipping promo code twice a year and other special offers.
- Sale Section: The website has a dedicated sale section where items are discounted anywhere from 10-70%.
- A Note on Coupon Sites: The company advises that any uncommongoods discount code or uncommongoods coupons found on third-party coupon sites will not work on their website. The only valid codes are those issued directly by Uncommon Goods.
There is no formal uncommon goods.com referral program mentioned on their site, so the methods above are the best ways to find a discount.
Is Uncommon Goods Legit? A Look at the Company
For those new to the brand, it’s natural to wonder, is uncommon goods a reliable website? The evidence overwhelmingly points to yes.
- History: Founded in 1999, the company is based in Brooklyn, New York.
- Business Model: They provide a marketplace for independent artists and designers to sell their creations, many of which are exclusive to the site. Where is uncommon goods located? Their headquarters and one of their main warehouses are in Brooklyn, NY.
- B Corporation Certification: Uncommon Goods is a founding B Corporation, meaning it meets high standards of social and environmental performance, accountability, and transparency. This certification puts them in the company of other trusted brands like Patagonia and Ben & Jerry’s.
- Customer Feedback: While, like any retailer, you may find some uncommon goods reviews complaints, the company maintains a strong reputation for quality products and responsive customer service. They have a specific channel for feedback, showing they are committed to improvement. Overall, uncommon goods reviews are largely positive, highlighting the uniqueness of the products and the pleasant shopping experience.
So, is uncommon goods legit? Absolutely. It is a well-established and respected retailer with a commitment to ethical business practices.
Frequently Asked Questions
What is the phone number for uncommon goods?
The phone number for uncommon goods is 888-365-0056 for domestic callers and +1 (718) 210-1200 for international callers. The uncommon goods customer service number is the best way to get direct assistance.
How do I contact uncommon goods?
You can contact uncommon goods via live chat on their website, by phone at 888-365-0056, or by emailing [email protected].
Can you return a product if you don’t like it?
Yes, thanks to their “forever” return policy, for most items you can return a product simply because you changed your mind or didn’t like it.
What items cannot be returned?
Custom-made and personalized items cannot be returned. Additionally, fine jewelry and live plants have a 30-day return window.
Can I return a faulty item after 30 days?
Yes, for most products. The “forever” return policy allows you to return a defective item well beyond the 30-day mark. The main exceptions are fine jewelry and live plants, which must be returned within 30 days.
Does uncommon goods have free shipping?
Yes, through their Uncommon Perks membership program. For an annual fee, members get free Standard shipping on all U.S. orders for a year.
What is return abuse?
While Uncommon Goods has a generous policy, they reserve the right to decline a return if they suspect the request is fraudulent, abusive, or excessively repetitive. What is return abuse? It generally refers to patterns like returning an excessive number of items, returning used or damaged items that were not defective upon arrival, or making fraudulent claims.
Are no returns policy legal?
The legality of a “no returns” policy varies by state and country. In many places, retailers must accept returns for goods that are defective or not as described. However, a company like Uncommon Goods goes far beyond legal requirements with its customer-friendly policy. Asking are no returns policy legal highlights just how exceptional the Uncommon Goods “forever” policy truly is.
What about uncommon james returns?
Uncommon james returns are subject to the policies of that specific, separate company. It is not affiliated with Uncommon Goods, and their return policies are different.
