Since its launch in 1999, Volusion has been a significant player in the e-commerce landscape, helping thousands of entrepreneurs build their online stores. However, like any long-standing technology company, it has faced its share of challenges and scrutiny, particularly regarding security. For any business owner handling sensitive customer data, safety is not just a feature—it’s the foundation of trust.
This comprehensive guide will explore the safety concerns surrounding the Volusion platform. We will take a balanced look at past security incidents, examine the protective measures currently in place, and analyze user feedback to give you a clear, fact-based understanding of the platform’s reliability.
Table of Contents
- What Is Volusion? A Brief Overview
- The 2019 Security Incident: What Happened?
- Volusion’s Current Security Posture and Features
- Analyzing Volusion Complaints and User Reviews
- A Closer Look at volusion payment processing
- The Role of volusion customer support
- The Verdict: Is Volusion a Safe Choice Today?
- Frequently Asked Questions
What Is Volusion? A Brief Overview
Before diving into safety specifics, it’s essential to understand what is volusion. Founded by Kevin Sproles, Volusion, LLC is one of the original all-in-one e-commerce solutions. The platform provides merchants with software to create a website, manage inventory, process orders, and handle marketing from a single dashboard. For those wondering what is volusion ecommerce, it’s a complete ecosystem designed to get an online store up and running.
Over the years, the company has provided a robust set of tools for businesses of all sizes, making volusion e commerce a go-to choice for many. The platform operates on a hosted, software-as-a-service (SaaS) model, meaning Volusion manages the technical infrastructure, including servers and security, for its clients via its primary domain, volusion.com. This model is designed to let merchants focus on their business rather than on technical maintenance.
The 2019 Security Incident: What Happened?
The most significant event fueling safety concerns was a major security breach in October 2019. Security researchers discovered that malicious code had been injected into Volusion’s infrastructure, specifically affecting the cloud infrastructure that serves its online stores. This type of attack, often attributed to the Magecart group, is designed to skim credit card details as customers enter them during checkout.
This incident led to a cascade of volusion problems, as thousands of its client stores were reportedly compromised. The breach exposed customer names, addresses, and credit card information, leading to significant concern and damaging trust. In the aftermath, public forums and social media saw a surge of negative sentiment. Some frustrated users began using harsh terms like volusion scammer or even volusion ecommerce scammer to voice their anger and feelings of betrayal. It’s crucial to note that these labels stemmed from customer frustration over the security lapse and do not reflect an official finding of fraudulent business practices by the company itself. However, these discussions highlighted a perception among some that there were potential volusion scams at play, even though the issue was a third-party criminal attack.
Volusion’s Current Security Posture and Features
In response to the 2019 incident and the evolving threat landscape, Volusion has since emphasized its commitment to security. A critical component of any modern e-commerce platform is its ability to protect data in transit. Volusion provides a volusion ssl certificate for all its stores, which is essential for encrypting data between a customer’s browser and the server.
Key security features now include:
- PCI-DSS Compliance: Volusion maintains Payment Card Industry Data Security Standard (PCI-DSS) compliance, which is a mandatory requirement for any organization that handles credit card information. This involves a rigorous set of security protocols and regular audits.
- Secure Hosting: The platform’s infrastructure is hosted in a secure data center with redundant systems and continuous monitoring to protect against threats.
- SSL Certificates: Every store on the platform is intended to be an ssl volusion secure site, encrypting sensitive data during the checkout process and other interactions.
These measures are standard for the industry and are designed to prevent the kind of vulnerabilities that were exploited in the past.
Analyzing Volusion Complaints and User Reviews
When evaluating a platform’s reliability, it’s wise to look beyond official features and consider real-world user experiences. A search for a volusion review or volusion reviews will yield a wide spectrum of feedback. On one hand, some long-time users praise the platform’s feature set and ease of use. On the other, there are numerous volusion complaints that often center on a few key areas.
Many of the more detailed volusion reviews complaints touch upon issues with customer support responsiveness, unexpected billing, and platform limitations compared to newer competitors. The debate between volusion vs bluepark, for example, often highlights differences in support quality and feature updates. Whether you are considering bluepark or volusion, reading recent user feedback is a critical step in the decision-making process. The general consensus from volusion com reviews suggests a mixed bag, with both satisfied merchants and those who have encountered significant challenges.
A Closer Look at Volusion Payment Processing
A core element of e-commerce security is how a platform handles money. Volusion offers several options for volusion payment processing. The company has its own integrated service called Volusion Payments, which simplifies the process for merchants by providing an all-in-one solution for accepting payments. This system is designed to provide a volusion secure checkout experience.
In addition to its native offering, Volusion integrates with over 30 other payment gateways. This flexibility allows merchants to use established services they already trust, such as volusion paypal or Stripe. The platform’s volusion credit card processing is built to be PCI compliant, ensuring that sensitive financial data is handled according to strict industry standards. When looking into volusion merchant services, it’s important for business owners to review the transaction fees and features associated with each payment gateway to find the best fit for their needs.
The Role of Volusion Customer Support
When security issues or technical problems arise, reliable support is non-negotiable. The quality of volusion customer support is a frequent topic in user reviews. The company offers several channels for assistance, including volusion phone support and a volusion support chat feature, accessible through the main support portal at support volusion com.
Users can log in to their dashboard at my.volusion.com to access help resources and initiate a volusion chat. However, some user feedback suggests that response times can be slow and that resolving complex issues can be challenging. For any merchant, the ability to get timely and effective help from support volusion is a critical part of the overall safety and reliability equation.
The Verdict: Is Volusion a Safe Choice Today?
So, is volusion a legitimate company? Absolutely. Volusion is a long-standing pioneer in the e-commerce industry with a comprehensive platform. However, the question of its safety today is more nuanced.
The 2019 data breach was a serious event that rightly caused concern. Since then, the company has taken steps to fortify its security infrastructure to meet modern standards. The platform offers essential protections like PCI compliance and SSL certificates.
For a potential merchant, the decision should be based on a holistic view. Consider the volusion pros and cons:
- Pros: All-in-one platform, established history, built-in features for inventory and marketing like email marketing volusion.
- Cons: A significant past security breach, mixed customer support reviews, and a user interface that some find dated compared to competitors.
Ultimately, choosing to build a volusion store requires weighing its established feature set against its historical security issues and current user feedback. For those looking at a volusion dropshipping review, or advanced integrations like a pim for volusion, it’s essential to perform due diligence and perhaps even test the platform with a trial before committing fully. The volusion services offered are broad, but ensuring they align with your business’s risk tolerance and technical needs is paramount.
Frequently Asked Questions
Is Volusion a legitimate company?
Yes, Volusion, LLC is a legitimate and well-established e-commerce platform provider founded in 1999. It has served tens of thousands of online businesses.
What are the main Volusion pros and cons?
The main pros include its all-in-one feature set, no platform transaction fees on many plans, and a long history in the industry. The primary cons reported by users often include a past security breach, mixed reviews on customer support, and a user interface that can feel less modern than some competitors.
What happened with the Volusion data breach?
In October 2019, Volusion was the victim of a criminal cyberattack where malicious code was injected into its platform to steal customer credit card information from its merchants’ stores during the checkout process.
How do I log in to my Volusion account?
You can access your store’s administrative dashboard by navigating to the login portal, which is typically found at myvolusion com or a similar URL provided during your account setup.
Where can I find the official Volusion blog?
The official volusion blog can be found on their main website, volusion.com. It contains resources, e-commerce tips, and company updates for merchants.
What is the official Volusion address?
The corporate volusion address is publicly listed. As of recent records, it is located in Austin, Texas. For official correspondence, it is best to check their website for the most current information.
