Shopping on Wayfair opens up a world of over 30 million products, making it one of the largest online destinations for all things home. While finding the perfect piece is exciting, understanding the return process provides crucial peace of mind. Whether your item wasn’t quite right, arrived with an issue, or you simply changed your mind, knowing the ins and outs of the Wayfair return policy can make for a smooth and hassle-free experience.
This comprehensive guide breaks down everything you need to know, from the standard 30-day window and special exceptions to return shipping costs and the refund process, ensuring you can shop with total confidence.
Table of Contents
- Understanding Wayfair’s General Return Policy
- How to Initiate a Wayfair Return
- Return Shipping Costs and Fees
- Special Return Policies by Item Category
- Non-Returnable Items and Exceptions
- Handling Damaged, Defective, or Incorrect Items
- The Refund Process: What to Expect
- Frequently Asked Questions
Understanding Wayfair’s General Return Policy
For most products, what is wayfair’s return policy is straightforward: you can return items within 30 days of delivery. To be eligible for a return, the item must be in its original, undamaged condition. If the item was delivered to you disassembled, it must be returned in the same disassembled state.
The general wayfair return window is a firm 30 days from the delivery date. It’s important to inspect your items upon arrival to ensure you have ample time to make a decision. If the original packaging is too damaged to reuse for the return shipment, you are permitted to use a similar-sized box. However, be aware that any new box should not exceed 108 inches in length.
For shoppers near a physical location, Wayfair also accepts in-store returns at its Wilmette, IL, store and its Naperville, IL, Outlet store for customers within a 50-mile radius.
How to Initiate a Wayfair Return
Wayfair has streamlined its return system to be managed primarily online through your customer account. The wayfair return process is designed to be user-friendly and efficient.
If you need to know how to return wayfair items, follow these simple steps:
- Log in to your account and go to “My Orders.” This is the central hub for managing all your purchases. Initiating a wayfair my orders return is the first step.
- Find the item you wish to return and select the return option. You will be guided through an online form.
- Complete the form. You’ll be asked to provide a reason for the return and select your preferred return and refund methods (e.g., store credit or refund to original payment).
After submitting the form, you will receive a confirmation email containing detailed instructions and any necessary return shipping labels. You can track the entire process at wayfair.com/returns.
Return Shipping Costs and Fees
A common question shoppers ask is, “are wayfair returns free?” In most cases, they are not. While Wayfair provides competitive pricing and often free delivery, customers are typically responsible for the return shipping costs. This wayfair return fee is automatically deducted from your refund amount once the item is processed.
The exact wayfair return shipping cost can vary based on several factors, including the size and weight of the item, your location, and the return method you choose (e.g., carrier pickup vs. drop-off). The wayfair return policy shipping cost will be calculated and shown to you during the online return setup process. It’s important to note that any original delivery fees or service charges on the order are non-refundable.
If you are eligible for an in-store return and choose that option, return shipping fees are not deducted from your refund.
Special Return Policies by Item Category
While the 30-day policy covers most items, Wayfair has specific rules for certain product categories.
Mattresses
The wayfair mattress return policy is quite generous, offering a 100-night free trial on most mattresses. If you’re not satisfied within that period, you can return it for store credit at no cost or for a refund to your original payment method for a fee between $49 and $99. Wayfair suggests sleeping on the new mattress for at least 20 days to allow your body to adjust. This trial policy does not apply to crib mattresses, mattress toppers, air mattresses, or Open Box mattresses.
Large Appliances
Large appliances can be returned within 48 hours of delivery, but only if they have not been installed and are in their original packaging. It is critical to inspect the appliance for damage and to confirm the model number is correct before accepting delivery and especially before installation. Once an appliance is installed, it cannot be returned.
Furniture
The general 30-day window applies to most furniture. The wayfair couch return policy and rules for other large items follow the standard procedure. Items must be in their original condition and disassembled if they arrived that way. For wayfair furniture returns, ensuring you have adequate packaging is key.
Holiday Purchases
Wayfair offers an extended holiday return policy. For items purchased between November 1 and December 31, the return deadline is extended to January 31 of the following year.
Non-Returnable Items and Exceptions
Not all items sold on Wayfair are eligible for return. The wayfair open box return policy is strict: Open Box items cannot be returned. The same rule applies to clearance items. When you see an item marked as “Closeout,” what does closeout mean on wayfair is that it’s a final sale item and typically non-returnable.
The following categories are also excluded from returns:
- Clearance and Open Box items
- Gift cards
- Personalized or made-to-order items
- Bundled items sold at a discount (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the product page
- Live plants and swatches
- Certain hazardous materials, such as damaged lithium batteries or flammable liquids
The wayfair closeout return policy is firm, so be sure of your purchase before buying items from this category.
Handling Damaged, Defective, or Incorrect Items
If your order arrives with a problem, the wayfair return policy on damaged furniture and other items provides a clear path for resolution. You must report any wayfair damaged item, defective product, or incorrect item within 30 days of delivery to be eligible for a resolution like a replacement or refund.
Here’s how does wayfair handle damaged items:
- Log into your account and go to “My Orders.”
- Select “Problem with this Order” for the affected item.
- Follow the prompts, which will likely require you to upload photos of the damage, the packaging, and the entire item.
Once your request is submitted, Wayfair will review it and provide the next steps. In some cases, you may be asked to return the original item, while in others, you may be offered a partial refund or a wayfair refund without return, allowing you to keep or dispose of the item.
The Refund Process: What to Expect
Wayfair’s wayfair refund policy outlines that refunds are typically processed after the returned item is received and inspected at their return center. This can take up to two weeks.
Once initiated, the time it takes for the money to appear depends on the refund method:
- Store Credit: Usually available within one business day.
- Credit/Debit Card: Takes an average of 3-5 business days to post to your account.
- Financing Providers (Klarna, Affirm, etc.): Can take up to 10-15 business days.
Your refund will be issued to your original payment method or as store credit, which you can select during the return process.
Frequently Asked Questions
What is the Wayfair exchange policy?
Wayfair does not offer direct exchanges. The official wayfair exchange policy is to return the unwanted item for a refund (either to store credit or your original payment method) and then place a new order for the item you prefer.
How long do you have to return to Wayfair?
For most items, you have 30 days from the date of delivery. There is an extended window for holiday purchases made in November and December.
Can you return furniture to Wayfair?
Yes, you can return furniture to wayfair within 30 days of delivery, provided it is in its original, undamaged condition and properly packaged for return.
What is the Wayfair return policy after 30 days?
Generally, the wayfair return policy after 30 days does not permit returns for reasons like changing your mind. If an item has a manufacturer’s warranty and develops a defect after 30 days, you should contact Wayfair customer service to explore warranty options. A wayfair return after 30 days is not standard procedure.
Can I make a Wayfair return without the original packaging?
Yes. If the original box is unusable, a wayfair return without original packaging is allowed, but you must use a similar-sized box that is no more than 108 inches long. If you’re making a wayfair return without box, it is your responsibility to find suitable packaging.
How do Wayfair returns work?
The process of how does wayfair returns work is managed online through your “My Orders” page. You select the item, state the reason, choose a refund method, and receive a shipping label and instructions via email.
Where can I find my Wayfair returns label?
The wayfair returns label, along with a QR code option for some carriers, will be sent to your email after you complete the online return request.
Where is the Wayfair return address?
You do not need to look up a generic wayfair return address. The correct warehouse address is pre-printed on the return shipping label provided to you during the return process. Do not send items to Wayfair’s corporate offices.
Does Wayfair have a specific return policy for Canada?
The wayfair canada return policy generally mirrors the U.S. policy, including the 30-day window and customer responsibility for return shipping costs. However, it’s always best to check the wayfair.ca website for any country-specific details.
Can you return Closeout or Open Box items on Wayfair?
No, you can you return closeout items on wayfair or items from the Open Box deals section. These sales are final, which is reflected in their deeply discounted prices. The wayfair open box policy is non-returnable.
What is the Wayfair rug return policy?
The wayfair rug return policy follows the standard 30-day rule. The rug must be returned in its original condition. If the original packaging isn’t available, you must secure it in similar packaging for shipment.
How do I return something to Wayfair?
To how to return an item to wayfair or how to return to wayfair, simply log into your account, navigate to “My Orders,” and follow the prompts to initiate a return for the specific product. The wayfair returns policy guides you through each step online. A wayfair return is designed to be a self-service process.
